Website Privacy Policy

Dated February 13, 2019 V. 2 (To access older versions of our policy, please use the following link)

This policy provides important information about how SeaChange International, Inc., and its affiliates, (“SeaChange”) collects, uses, processes, protects, and discloses information when you use the SeaChange Website (the “Privacy Policy”).

The Privacy Policy includes legal information about your privacy rights, how you can exercise your legal rights, and how to contact SeaChange. SeaChange may update this Privacy Policy at any time. Please see the Changes to This Privacy Policy Section below.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us at Security@schange.com.

In this policy, “you” means any person or organization that is authorized to use the SeaChange Website; “we” or “us” means SeaChange, including our subsidiaries and affiliates.

The “SeaChange Website” or “Website” are websites that belong to SeaChange.

Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location, and which is not otherwise publicly available. This definition is given here for the purpose of this notice only, and some laws may use a different definition. If you are asserting your rights under the law, the applicable legal definition governs your rights.

Contents of this Privacy Policy

  • Personal Information
    • When do we collect Personal Information.
    • What Personal Information we collect.
    • Use of Personal Information.
    • How Personal Information may be shared.
    • Retention of Personal Information.
    • Sharing of Personal Information.
    • Transfer of Personal Information.
  • Opt-Out, Editing or Deleting Personal Information.
  • Other Important Notices Regarding the SeaChange Privacy Practice.
  • Additional Notice for European Residents.

Personal Information

When do we collect Personal Information.

In general, SeaChange collects Personal Information about you in the following situations:

  • When you visit the SeaChange Website.
  • When you download a SeaChange white paper or fill out a contact form.
  • When you register with SeaChange through the SeaChange Website.
  • When you participate in a SeaChange survey.
  • When you fill out a tradeshow collection form or meeting form.
  • When you apply to a SeaChange job posting.
  • When you communicate with SeaChange and post information to a blog or community forum, SeaChange social media site, or upload user submitted media.

Provision of this information is not mandatory. However, you will not be able to access and use the SeaChange Website and communicate with us without disclosing some Personal Information.

What Personal Information we collect.

Like most other websites, when you visit any SeaChange Website SeaChange automatically receives and records information from a variety of sources, such as information from your browser, SeaChange and third-party cookie information, web beacons, video ad serving template tags, pixel tags, social media buttons, URL links, and other methods.

When you register with SeaChange we ask for information such as your name, email address, birth date, ZIP code, website, and personal interests. Other information we may collect includes, but is not limited to, unique ID’s such as an IP address and device ID, site-viewing activity, communication preferences and referring domain, destination domain and destination path. We may also collect Personal Information about potential business customers and partners from our marketing partners and public sources.

To the extent permitted by applicable law, SeaChange may also combine information you provide to us, either via our Website or via another means (such as at a trade show) with publicly-available information, such as your organization’s name.

Job Applicants: You may voluntarily provide Personal Information about yourself in connection with a job application. Such provision of Personal Information is subject to the privacy policy of the third-party platform you use to submit your application. You will have the opportunity to review that privacy policy while submitting the job application and before providing the Personal Information.

Use of Personal Information

We use your Personal Information from the SeaChange website for the following general purposes:

  • To send you important information regarding the Website, including changes to Website terms, conditions and policies.
  • Contacting you and sending you promotional e-mails.
  • Providing you the information you request on our Websites and communicating with you.
  • Remembering information you entered on our Websites.
  • For internal business purposes including, but not limited to, improving our Websites, services, and products.
  • Customizing the advertising and content you see.
  • Conducting research and providing anonymous statistical reporting for internal and external clients. In an anonymous (or pseudonymous or de-identified), aggregated manner.
  • In combination with other information, collected online and offline, including information from third-party sources, to help us update, expand and analyze our records, identify prospective customers and provide products and services that may be of interest to you.
  • To comply with applicable legal or regulatory requirements and our policies, and to protect against criminal activity, claims and other liabilities.
  • In any other ways, with your consent or as permitted under applicable law.

Retention of Information

SeaChange may retain Personal Information about you for any lawfully permitted period of time, and as necessary for us to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes or enforce our agreements.

Sharing of Personal Information

To the extent permitted by applicable law, we may share Personal Information under the following circumstances:

  • When we have your permission.
  • When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.
  • When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  • In the event that SeaChange is acquired by or merged with another company, to ensure the continuity of our business and services.
  • With any of our current and future corporate subsidiaries and affiliates.
  • With third parties (including third-party event sponsors) to allow them to contact you regarding products, programs, services and promotions that they believe may be of interest to you.
  • With third parties for marketing, advertising, promotions, contests or other similar purposes. You should carefully review the rules, if any, of each promotion in which you participate, because they may contain additional important information about a sponsor’s own information collection practices. If required by applicable law, we will share such data for advertising and marketing purposes only in an aggregate, anonymous and de-identified manner.

Opt-Out, Editing or Deleting Personal Information

If you no longer wish to receive marketing-related emails from us, or you prefer that we not share Personal Information about you in the future with our affiliates and/or with third parties, you may opt out by following the “unsubscribe” instructions in the latest such message you have received or by contacting Security@schange.com. Please specify whether you are opting out of receiving messages from us or from us sharing your information with our affiliates and third parties.

You can review, correct, edit, or delete the Personal Information that you provided to us by sending us an e-mail request at Security@schange.com. We may need to verify your identity before acting on your request.

You may elect to “opt out” of receiving direct marketing or being included in market research information. You may opt out at any time by sending an e-mail request to Security@schange.com.

Other Important Notices Regarding the SeaChange Privacy Practice

Third-Party Sites and the Site

We may provide links to other websites on this Website as a convenience for you. We may also inform users about third-party services or applications that can be used in connection with our service. This Privacy Policy does not cover, and we are not responsible for, the privacy, information or other practices of any third parties, or of other websites, applications or services operated by such third parties. Your activities with, including your provision of Personal Information to, any such third parties or such third parties’ websites, applications or services will be governed by the privacy policy of such third parties. We are not responsible for the use of any Personal Information you disclose to or through our customers or partners or third-party sites, applications or services.

International Transfers

SeaChange is a global organization with headquarters in the United States and has legal entities and business functions across the globe.

The Website, and its features and functionality, may be provided using resources and servers located in various countries around the world. Therefore, Personal Information may be transferred, processed and stored outside the country where you access the Website, including countries where the level of data protection may not be deemed adequate by the local legal or regulatory authority in the country of origin of the data. By using the Site, you consent to this transfer. We will protect the privacy and security of Personal Information we collect in accordance with this Privacy Policy, regardless of where it is processed or stored.

European Residents: If you are a resident of the European Union (the “EU”), the European Economic Area or Switzerland, please see our Additional Notice for European Residents

Children

The SeaChange website is not intended for children under the age of 13 (who reside in the United States and children under the age of 16 (who reside in the EU, the European Economic Area or Switzerland). If we become aware that we have inadvertently received or collected Personal Information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.

Changes to This Privacy Policy

SeaChange reserves the right to modify this Privacy Policy at any time, so please review it frequently. Any such changes will become effective prospectively from the date of publication. If we make material changes to this Privacy Policy, we will re-post the revised policy here or at another location that is accessible from our home page so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use Personal Information in

a manner that is substantially different from that stated at the time we collected it, we will seek to notify users by way of an email, and provide users with a choice as to whether or not we use their Personal Information in this different manner.

Security

To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Information, SeaChange has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the Personal Information we process. Personal Informaiton and other data maintained by SeaChange is protected by computer security mechanisms including firewalls, encryption, monitoring software, data and network segmentation, and passwords. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

SeaChange employees may acquire confidential or proprietary information belonging to SeaChange or its customers during the term of their employment. Such information is required to be handled in confidence and in a manner consistent with this Privacy Policy and may not be disclosed to unauthorized third parties. SeaChange employees are also responsible for the internal security of such information. SeaChange provides information and training to all employees who have access to Personal Information and data maintained on behalf of SeaChange customers. Employees who violate SeaChange security and safe maintenance of data policies are subject to appropriate discipline including, but not limited to, termination. If you have any questions about our security practices, you can email us at Security@schange.com.

Oversight/Enforcement

SeaChange’s Chief Security Officer is responsible for SeaChange’s compliance with and enforcement of this Privacy Policy; the Chief Security Officer may be reached at Security@schange.com. The United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against the organization regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

Additional Notice for European Residents

If you are in one of the EU/EEA countries you are entitled to certain rights under the General Data Protection Regulation (GDPR). The following notice applies only to these residents who visit this Website.

For the purpose of the Additional Notice for European Residents:

Personal Information” means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such natural person.

Our lawful bases for the use of Personal Information are: (i) consent and/or (ii) any other applicable lawful bases, such as our legitimate interest in engaging in commerce, offering products and services of value, preventing fraud, ensuring information and network security, direct marketing and complying with industry practices.

User Rights

  • You have the right to withdraw consent to processing, where consent is the basis of processing. For Personal Information we collect on the SeaChange Website you may withdraw your consent by suspending your account or requesting that we delete your Personal Information by contacting us at Security@schange.com.
  • You have the right to access your Personal Information that we hold and how we process it, under certain conditions.
  • You have the right to demand rectification of inaccurate Personal Information.
  • You have the right to object to unlawful data processing under certain conditions.
  • You have the right to erasure of past data about you (your “right to be forgotten”) under certain conditions.
  • You have the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your Personal Information is inaccurate.
  • You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
  • You have the right to complain to a data protection supervisory authority in your country.

To exercise any of the above listed rights (with the exception of the right to complain to a data protection authority in your country) please contact us at Security@schange.com. We will process any requests in accordance with applicable law and within a reasonable period of time. We may need to verify your identity before processing your request.

 

 

Platform Privacy Policy

This policy (the “Platform Privacy Policy”) provides important information about how SeaChange International, Inc. and its affiliates (“SeaChange”) collect, use, process, protect and disclose information when you access and/or use the SeaChange Platform.

The Privacy Policy includes legal information about your privacy rights, how you can exercise your legal rights, and how to contact SeaChange. SeaChange may update this Privacy Policy from time-to-time. Please see the “Changes to This Privacy Policy” section below.

If you have questions or concerns regarding our Privacy Policy or practices, please contact us at Security@schange.com.

In this policy, “you” means any person or organization that is authorized to use the SeaChange Website. “We” or “us” means SeaChange, including our subsidiaries and affiliates.

The “SeaChange Platform,” “Platform” or “Service” means the services, APIs, plug-ins, applications, and other aspects of the SeaChange platform provided by SeaChange.

Personal Information” is information about you that is personally identifiable by name or can be linked to you through a personal identifier like your address, e-mail address, phone number, or location, and which is not otherwise publicly available. This definition given here is for the purpose of this Privacy Policy only, and some laws may use a different definition. If you are asserting your rights under the law, the applicable legal definition governs your rights.

Retention of Information

SeaChange may retain Personal Information about you for any lawfully permitted period of time, and as necessary for us to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes or enforce our agreements.

What information we may collect

SeaChange may collect and process (which depending on the context may simply mean electronically store) some or all of the following personal information:

  • Information about you: your name, address, email address, telephone number and service details (if applicable);
  • Information about your use of our Platform: product and services interests and preferences; data you may provide us, including from forms you may fill out, or products or services you indicate are of interest to you; details you provide us about a service request; traffic information and other activity on the Platform; System or Household information including, IP addresses, MAC addresses, Unique IDs such as device identifiers; viewing activity; and other personal information of a person that may be included in videos or other data in the Platform.
  • Correspondence: if you contact us, we will typically keep a record of that correspondence;

When and how we collect information

We will mainly collect your personal information directly, through our interactions with you in one or more of the following ways:

  • Using applications connected to the SeaChange Platform, logging in to applications connected to the SeaChange Platform, or downloading a SeaChange application.
  • Interacting with the SeaChange APIs.
  • Opening a free trial account or other partner account for the SeaChange Platform.
  • Downloading a SeaChange application from sites like the Apple App Store and Google Play.
  • Interacting with SeaChange

How we use information

SeaChange will use your personal information for the following purposes:

  • To maintain internal records: in relation to any communications or interactions we have with you.
  • To communicate with you: to conduct our business, including responding to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us.
  • To deliver products, services or information: to process and deal with service requests, contract management, fulfilment and delivery of products and services, provision of support, invoicing and management of the services or the relationship, or to improve and develop our products and services.
  • To inform you of changes: to notify you about changes to our services and products.
  • To evaluate information you provide us: such as a service experience.
  • To help ensure platform content is relevant: to help ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers.
  • To comply with legal and regulatory requirements: we may process your personal information to comply with our regulatory requirements or dialogue with regulators as applicable, which may include disclosing your personal information to third parties, courts and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.
  • In relation to fraud prevention: we and other organizations that undertake fraud checks may also access and use certain information to prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

We may also disclose your personal information to third party service providers and SeaChange group companies who process information on our behalf for the purposes set out above. We do not sell your personal information to advertisers.

Audit logs

The activity on the SeaChange Platform is logged within the system for the purpose of providing SeaChange with statistical analysis of use, and to enable us to monitor the system, perform security audits, track errors, report activity via the system, and to comply with data retention rules and internal policies.

We use commercially reasonable methods to keep production logs secure and do not use them for any other purpose or share them with third parties except for permitted disclosures to third parties as detailed below.

Sharing information with Partners

We rely on certain trusted third-party Partners to provide part of the services and functions that make up the SeaChange Platform.

SeaChange does not share your information, including Personal Information, with any third parties other than our Partners except in the limited circumstances detailed below. Our Partners do not have permission to use your Personal Information for any purpose other than to provide to SeaChange the services we require to serve our Account Owners.

The SeaChange Platform is designed to interoperate with different systems. Some companies may choose to integrate the SeaChange Platform with their own systems or with other third-party services of their designation. SeaChange is not responsible for systems connected to the SeaChange Platform that are not under our control.

Cookies and other activity tracking technologies

The SeaChange Platform uses certain persistent first-party cookies to provide the best user experience and remember your preferences on the SeaChange Platform.

The SeaChange Platform does not place third-party cookies on your devices. However, elements of the SeaChange Platform, such as the SeaChange player may send information about your activities on the SeaChange Platform to cookies placed by others (such as ad networks) on your devices through web beacons, VAST tags, and other technologies. Other parties’ cookies are subject to their own privacy policies.

Analytics. We may use third party analytics services, such as Google Analytics or Think Analytics, to track the use of SeaChange Services. When devices used to display and/or view video content, we may receive information about their devices, including a unique identifier for each device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, a Viewer might use multiple browsers on a single device, or use various devices (such as desktops, smartphones and tablets), which can result in the individual having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.

Aggregate Information. To the extent permitted by applicable law, we may use, process, transfer and store any data in an anonymous (or pseudonymous) and aggregated manner. We may combine personal information with other information, collected online and offline, including information from third-party sources. We may also use information in other ways with consent or as otherwise permitted by applicable law. By using the SeaChange Services, you agree that we may collect, use, share and store anonymized (or

pseudonymized) aggregated data collected through SeaChange Services for benchmarking, analytics, metrics, research, reporting, machine learning and other legitimate business purposes.

Automated Decisions. To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine-learning algorithms in order to provide and/or optimize SeaChange Services, for security or analytics purposes and for any other lawful purpose.

Disclosure of Personal Information to third parties

We do not disclose your Personal Information to third parties except under the following circumstances and for the following purposes:

  • When we have your permission.
  • When required by law to respond to subpoenas, court orders, or legal process by public authorities, including disclosures required by national security or law enforcement agencies.
  • When we need to establish or exercise our legal rights, or to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, data breaches, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  • If SeaChange is acquired by or merged with another company, the SeaChange Platform may be transferred to another entity.
  • With our Partners, as described above.

Opt-Out, Editing or Deleting Personal Information

If you no longer wish that we share Personal Information about you in the future with our affiliates and/or with third parties, you may contact Security@schange.com. Please specify whether you are opting out of receiving messages from us or from us sharing your information with our affiliates and third parties.

You can review, correct, edit, or delete the Personal Information that you provided to us by sending us an e-mail request at Security@schange.com. We may need to verify your identity before acting on your request.

You may elect to “opt out” of receiving direct marketing or being included in market research information. You may opt out at any time by sending an e-mail request to Security@schange.com.

Other Important Notices Regarding the SeaChange Privacy Practice

Third-Party Sites and the Site

We may inform users about third-party services or applications that can be used in connection with our service. This Privacy Policy does not cover, and we are not responsible for, the privacy, information or other practices of any third parties, or of other websites, applications or services operated by such third parties. Your activities with, including your provision of Personal Information to, any such third parties or such third parties’ websites, applications or services will be governed by the privacy policy of such third parties. We are not responsible for the use of any Personal Information you disclose to or through our customers or partners or third-party sites, applications or services.

International Transfers

SeaChange is a global organization with headquarters in the United States and has legal entities and business functions across the globe.

The Platform, and its features and functionality, may be provided using resources and servers located in various countries around the world. Therefore, Personal Information may be transferred, processed and stored outside the country where you access the Platform, including countries where the level of data protection may not be deemed adequate by the local legal or regulatory authority in the country of origin of the data. By using the Site, you consent to this transfer. We will protect the privacy and security of Personal Information we collect in accordance with this Privacy Policy, regardless of where it is processed or stored.

European Residents: If you are a resident of the European Union (the “EU”), the European Economic Area or Switzerland, please see our “Additional Notice for European Residents”.

Children

The SeaChange website is not intended for children under the age of 13 (who reside in the United States and children under the age of 16 (who reside in the EU, the European Economic Area or Switzerland). If we become aware that we have inadvertently received or collected Personal Information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.

Changes to This Privacy Policy

SeaChange reserves the right to modify this Privacy Policy from time-to-time, so please review it periodically. Any such changes will become effective prospectively from the date of publication. If we make material changes to this Privacy Policy, we will re-post the revised policy here or at another location that is accessible from our home page so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use Personal Information in a manner that is substantially different from that stated at the time we collected it, we will seek to notify users by way of an email, and provide users with a choice as to whether or not we use their Personal Information in this different manner.

Security

To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Information, SeaChange has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the Personal Information we process. Personal Information and other data maintained by SeaChange is protected by computer security mechanisms including firewalls, encryption, monitoring software, data and network segmentation, and passwords. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

SeaChange employees may acquire confidential or proprietary information belonging to SeaChange or its customers during the term of their employment. Such information is required to be handled in confidence and in a manner consistent with this Privacy Policy and may not be disclosed to unauthorized third parties. SeaChange employees are also responsible for the internal security of such information. SeaChange provides information and training to all employees who have access to Personal Information and data maintained on behalf of SeaChange customers. Employees who violate SeaChange security and safe maintenance of data policies are subject to appropriate discipline including, but not limited to, termination. If you have any questions about our security practices, you can email us at Security@schange.com.

Oversight/Enforcement

SeaChange’s Chief Security/Privacy Officer is responsible for SeaChange’s compliance with and enforcement of this Privacy Policy; the Chief Security Officer may be reached at Security@schange.com. The United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against the organization regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

Cross-border Personal Information transfers and the EU-US Privacy Shield

The SeaChange Platform hosts and processes information in the United States, and our staff accesses the SeaChange Platform in other countries where we conduct business operations.

SeaChange complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

If you are in the European Union, you have a right to access your Personal Information.

Additional Notice for European Residents

If you are in one of the EU/EEA countries you are entitled to certain rights under the General Data Protection Regulation (GDPR). The following notice applies only to these residents who visit this Website.

For the purpose of the Additional Notice for European Residents:

Personal Information” means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such natural person.

Our lawful bases for the use of Personal Information are: (i) consent and/or (ii) any other applicable lawful bases, such as our legitimate interest in engaging in commerce, offering products and services of value, preventing fraud, ensuring information and network security, direct marketing and complying with industry practices.

User Rights

  • You have the right to withdraw consent to processing, where consent is the basis of processing. For Personal Information we collect on the SeaChange Website you may withdraw your consent by suspending your account or requesting that we delete your Personal Information by contacting us at Security@schange.com.
  • You have the right to access your Personal Information that we hold and how we process it, under certain conditions.
  • You have the right to demand rectification of inaccurate Personal Information.
  • You have the right to object to unlawful data processing under certain conditions.
  • You have the right to erasure of past data about you (your “right to be forgotten”) under certain conditions.
  • You have the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your Personal Information is inaccurate.
  • You have the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
  • You have the right to complain to a data protection supervisory authority in your country.

To exercise any of the above listed rights (with the exception of the right to complain to a data protection authority in your country) please contact us at Security@schange.com. We will process any requests in accordance with applicable law and within a reasonable period of time. We may need to verify your identity before processing your request.