Services

Leverage 25 Years of Video Expertise.

While anytime/anywhere video is great, it is also complex. For great viewing experiences, everything has to work.

In our quarter-century in television and video, we have seen – and been deeply involved in – a lot of innovation and change, from the tape-to-digital recording transition, to the dawn of local spot advertising, video-on-demand (VoD), IPTV, and Internet video.  Yet one thing remains constant. Experience counts.

We offer a variety of ways to leverage our experience to improve yours..and your viewers’.

  • Technical Support
  • Remote Monitoring Services to ensure your SeaChange-supported video operation stays up and running at peak performance – 24/7/365.
  • Professional Services for Integration and Implementation of your SeaChange-based solution
  • Training and Education Services to equip your team with the knowledge and expertise they need to effectively operate their SeaChange products, solutions, and services.

Technical Support

Across the globe, we have a team that of video experts ready and eager to help, any time of the day.  As a SeaChange customer, you are provided a customer portal (accessed from the top of this page) where you can learn more about our solutions, ask questions, get help, and track the status of your open issues. As it should be.

Remote Monitoring Services

Gain the peace of mind that comes from knowing that our experts are watching the performance of your operation, to assure it is operating at peak performance. And if it is not, why not, and what can be done about it.

Professional Services

Bringing up your service for the first time, and need a bit of help? Want to add new “custom” features to your SeaChange-based video platform? Our Professional Services team of architects, developers, and project managers have the skills and knowledge to move your project along smoothly, so you can focus on building your video business – not the technology that supports it.

Training and Education

Deploying anything new takes time, and there is always a learning curve. Our training team can help your team climb their SeaChange learning curves quickly, so that they can become effective as fast as possible.  We offer a variety of training options, based on class size and location, which can be customized to meet your needs.